Refund and Returns Policy

Refund & Return Policy

Last Updated: 26 August 2026

Thank you for shopping with GlowSync. We want you to have a smooth shopping experience. Please read the following policy carefully before placing your order.

1. Return Eligibility

We accept returns only in cases where the product is:

  • Received damaged or physically broken
  • Defective or not functioning due to a manufacturing issue
  • Incorrect product received compared to the product ordered

The return request must be raised within 7 days of delivery.

Products that have been damaged due to incorrect installation, improper handling, electrical damage, water exposure, physical modification, or normal wear and tear are not eligible for return or replacement.

2. Unboxing Video Requirement

For damaged, defective, or incorrect products, customers are strongly advised to record a continuous unboxing video from the opening of the package until the product and its contents are fully visible.

The video may be required to verify damage, missing items, or incorrect products.

Without sufficient evidence, GlowSync may be unable to approve a return or replacement.

3. Replacement

If the product is confirmed to be defective, damaged during transit, or incorrectly delivered, GlowSync may provide a replacement product at no additional product cost.

Replacement is subject to product availability.

Before approving a replacement, we may request photographs, videos, or other information to verify the issue.

4. Refunds

Refunds may be provided when:

  • The product is confirmed to be defective and a replacement is unavailable; or
  • GlowSync is unable to fulfill the order; or
  • A refund is otherwise approved by GlowSync under applicable law.

Approved refunds will generally be processed to the original payment method.

The time taken for the refund to appear in your account may depend on your bank or payment service provider.

5. Non-Returnable Situations

Returns or replacements may not be accepted if:

  • The product has been physically damaged after delivery.
  • The product has been incorrectly installed or connected.
  • The product has been modified, repaired, or tampered with.
  • Damage has occurred due to incorrect voltage, power supply, wiring, or electrical connection.
  • The product has been exposed to water or excessive moisture where the product is not designed for such exposure.
  • The issue is caused by software, compatibility, or user configuration where the hardware itself is functioning correctly.
  • The return request is made after the applicable return period.
  • Accessories, components, or packaging essential for verification are missing.

6. Order Cancellation

Customers may request cancellation before the order has been shipped.

Once an order has been shipped, cancellation may not be possible.

If an order has already been dispatched, the customer may need to receive the package and follow the applicable return process.

7. Return Shipping

If the return is approved because the product was defective, damaged during delivery, or incorrectly supplied, GlowSync may arrange or reimburse reasonable return shipping costs, subject to verification.

For returns caused by customer error, incorrect installation, change of mind, or other reasons not covered under this policy, return shipping costs may be the responsibility of the customer.

8. How to Request a Return or Replacement

To request a return, replacement, or refund, contact us within 7 days of delivery.

Please provide:

  • Order number
  • Customer name
  • Contact number
  • Description of the issue
  • Clear photographs/videos of the product
  • Unboxing video, where applicable

Our team will review the request and provide further instructions.

9. Inspection

Returned products may be inspected before a refund or replacement is approved.

If the product is found to have been damaged due to misuse, improper installation, unauthorized modification, or other customer-caused reasons, the return or refund request may be rejected.

10. Refund Processing

Once a refund is approved, GlowSync will initiate the refund through the applicable payment method.

The actual time for the amount to reflect in your bank account or payment account may vary depending on the payment gateway, bank, or financial institution.

11. Contact Us

For return, replacement, or refund-related queries, contact us:

Business Name: GlowSync
Email: glowsync001@gmail.com
Phone: 9405731269
Business Address: flat 407 om avaneesh apartment koradi naka nagpur

GlowSync reserves the right to verify every return, replacement, and refund request before approval.

This policy is subject to applicable consumer protection and other laws in India.

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